Helpdesk Service

 
 
 
 

We’re here to help

We provide a flexible and responsive helpdesk service for G Suite and other Cloud products and services.

We also provide support and maintenance for the web applications that we develop.

We offer a number of helpdesk options for G Suite, ranging from ad hoc support to a fully managed service.


G Suite Helpdesk.

We offer the following levels of support for G Suite and associated services:

Ad hoc

Star icon

Standard

Premier

Premier Plus


Description

On request support service, paid by the hour

Scope

G Suite support, including escalation to Google; complementary or integrated products where practicable eg ProsperWorks, Backupify, Spanning.

Includes:

  • Response to helpdesk tickets
  • If a ticket is likely to take longer than 1 hour, we’ll let you know

Fee

£79 per hour. Payable monthly in arrears.

Prepaid hours £60 per hour, minimum 6 hours.


Description

On request support service

Scope

G Suite support, including escalation to Google; complementary or integrated products where practicable eg ProsperWorks, Backupify, Spanning.

Includes:

  • Response to helpdesk tickets
  • Account additions and removals with a standard process

Fee

Monthly contract.

£35 per month for up to 15 users; additional users £1 per user per month.

Limited to 2 named contacts.


Description

Proactive support service with a monthly contract

Scope

G Suite support, including escalation to Google; complementary or integrated
products where practicable eg ProsperWorks, Backupify, Spanning.

Includes:

  • Response to helpdesk tickets
  • Account additions and removals with a tailored process
  • Monthly security reports
  • Monthly backup and usage reports

Fee

Monthly contract.

£425 per month for up to 25 users; additional users £1 per user per month.

A £300 onboarding fee is payable. The service is set up in month 1 and reports are available from month 2 onwards.

Limited to 2 named contacts.

20% discount on training services.


Description

Proactive support service with a monthly contract

Scope

As Premier but fully tailored to your requirements.

Example additions:

Security of Data and access

  • 3rd Party Apps/Service Access (Domain, User)
  • Suspicious Activity
  • User Security (password & 2-Step sign-in)

Data Loss Prevention

  • Externally owned docs
  • Any docs with different share setting to parent folder(s)
  • Folders or Docs within a folder shared externally

General

  • Backup Checks
  • Device Audit
  • G Suite updates – what’s new, what could be used

Fee

Monthly contract.

From £500 per month. Quotations on request.

20% discount on training services.


Notes

  1. Premier level and above – if you have an IT department, please enquire about prices
  2. All support services are available 0900-1730 weekdays, not including UK bank holidays

It’s good to talk. There’s no commitment.  Find a Helpdesk Service that works for you.

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