Zendesk – The leading cloud-based customer service software
If you have customers, then you need Zendesk and Refractiv. More than 65 million people around the world receive support from Zendesk-powered customer service departments and help desks.
Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. Our solution is easy to try, buy, implement, and use. Both you and your customers will start seeing positive results immediately.
Slow First Response Time is the #1 leading indicator for poor customer satisfaction. With Zendesk, the product won’t slow you down. Our easy-to-use, lightning fast interface will keep your agents super productive and focused on helping customers. Through our robust reporting and analytics, you will also have access to the key metrics that will help you make workflow improvements and increase efficiencies across the board.
Our agile development team innovates at a rapid pace, continuously improving the product and quickly responding to customer needs. We have a strong vision of the future and an aggressive roadmap to get us there.
Built for scale
Our proven track record of scalability and 99.9% uptime means you’ll never outgrow Zendesk. Companies like Groupon have expanded from a small team to one of the largest in the world, using Zendesk the whole way. Check out our uptime page to see first-hand our dedication to keeping you up and running at all times.