The Refractiv helpdesk is underpinned by Zendesk, a beautifully simple piece of cloud based customer service software.
Zendesk helps us offer an efficient customer service by centralising and logging all enquiries and questions in one place, no matter how they are received – via email, web, chat, phone or via Twitter.
Zendesk has recently launched a new Help Center featuring a knowledge base, community, and customer portal – all in one. Helpdesk.refractiv.co.uknow allows our customers to log a ticket or chat live with one of our team, clients can also access our growing knowledgebase of articles on Google Apps, Capsule, MySiteAdmin and WordPress. If you have a Google Apps account, you can log in using your Google sign in; if not simply register on your first visit.
Give it a go! Click on the ‘Ask us’ tab on the right of this page or visit our new Help Center to chat about a new or existing ticket.