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We’re here to help
We provide a flexible and responsive helpdesk service for G Suite and other Cloud products and services.
We also provide support and maintenance for the web applications that we develop.
We offer a number of helpdesk options for G Suite, ranging from ad hoc support to a fully managed service.
G Suite Helpdesk.
We offer the following levels of support for G Suite and associated services:
Ad hoc
Standard
Premier
Premier Plus
Description
On request support service
Scope
G Suite support, including escalation to Google; complementary or integrated products where practicable eg ProsperWorks, Backupify, Spanning.
Includes:
- Response to helpdesk tickets
- Account additions and removals with a standard process
Fee
Monthly contract.
£35 per month for up to 15 users; additional users £1 per user per month.
Limited to 2 named contacts.
Description
Proactive support service with a monthly contract
Scope
G Suite support, including escalation to Google; complementary or integrated
products where practicable eg ProsperWorks, Backupify, Spanning.
Includes:
- Response to helpdesk tickets
- Account additions and removals with a tailored process
- Monthly security reports
- Monthly backup and usage reports
Fee
Monthly contract.
£425 per month for up to 25 users; additional users £1 per user per month.
A £300 onboarding fee is payable. The service is set up in month 1 and reports are available from month 2 onwards.
Limited to 2 named contacts.
20% discount on training services.
Description
Proactive support service with a monthly contract
Scope
As Premier but fully tailored to your requirements.
Example additions:
Security of Data and access
- 3rd Party Apps/Service Access (Domain, User)
- Suspicious Activity
- User Security (password & 2-Step sign-in)
Data Loss Prevention
- Externally owned docs
- Any docs with different share setting to parent folder(s)
- Folders or Docs within a folder shared externally
General
- Backup Checks
- Device Audit
- G Suite updates – what’s new, what could be used
Fee
Monthly contract.
From £500 per month. Quotations on request.
20% discount on training services.
Notes
- Premier level and above – if you have an IT department, please enquire about prices
- All support services are available 0900-1730 weekdays, not including UK bank holidays
- Our Service Level Agreement is here