Web Hosting Solutions
We provide high-quality web hosting solutions for you, ranging from shared server space for corporate websites to fully resilient dedicated servers for corporate applications.
You don't need to communicate with the staff of a remote datacentre - we do it all for you and provide sound advice on suitable solutions and the range of options for backup, bandwidth, security and other aspects.
Our servers are based in secure remote locations, typically London Docklands, and we have service-level agreements with the hosting provider for prompt resolution of hardware and software issues.
Our team ensures that the up-time of hosted sites or applications is as close to 100% as possible and where problems occur e.g. a server or communications failure, we chase for a rapid resolution and keep you fully informed at all times.
Technical and user support
Refractiv provides technical and user support through a range of helpdesk, maintenance and hosting services.
Websites
We provide an annual support and maintenance service for the websites and online applications that we develop. This includes software updates, a comprehensive helpdesk service and hosting at a secure data centre where required.
Software applications
Through our helpdesk, we provide a tailored annual support and maintenance service for bespoke applications.
Online security
We provide an annual support service for online security systems, including integrated products. We have close contacts with product vendors and can escalate support issues where necessary.