As a Google Apps Premier Reseller, we provide a full range of services to smooth your transition to Google Apps from legacy email and office solutions, including Microsoft Exchange and Office.
In addition to our expertise in Google Apps, we have wide experience of helping businesses to deploy key business processes to the web. Our experience includes advanced websites and e-commerce, online security, custom application development and integration with other systems; we also provide a full range of hosting and support services.
We work with you to determine the best approach to your migration needs and adopt a phased and flexible approach to implementation.
Going Google with Refractiv - The Complete Solution
Planning
We’ll work with you on a deployment plan which includes the scope, responsibilities, resources, timescales, working practices, technical details etc. We normally start with a project kick-off conference call.
Account setup
When we receive your go ahead, we’ll add the users to your account. If you already have a Google Apps subscription (e.g. direct with Google), we’ll request a transfer token.
Audit and evaluation
We shall need to complete an evaluation and audit of your existing infrastructure and user population and plan the implementation in detail. For example, we need to determine what smartphones are in use and how calendars and email signatures will be handled. Unless your organisation is large, this can normally be done as part of the planning process.
Email migration
We use automated tools wherever possible for the migration; site visits will be planned as necessary according to the findings of the audit.
The current email system will be maintained during the implementation and only terminated when all users have been successfully migrated.
Training and change management
Training delivery will take place in phases according to the deployment plan. Change management is particularly important for larger organisations and where appropriate we’ll make recommendations.
Other tasks
There will be many other tasks to complete during the deployment e.g. browser policy, mobile devices, email archive, documents migration, email signatures etc. and these tasks will be co-ordinated with the user roll-out.
Support
Refractiv's support team provides practical help and advice without subject boundaries. Our support package covers all products and services within the Google Apps solution provided by Refractiv.
To learn how Google Apps could help transform your business, ask us about our free Google Apps for Business Seminar.